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Firefox makes windows blueScreen

master.alive
master.alive
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Hi. i ran into a broken problem. sometimes when i bootup my pc and start the firefox, My windows crashes immediately. what shuld i do and how i can send the firefox log files to mozilla team?

Hi. i ran into a broken problem. sometimes when i bootup my pc and start the firefox, My windows crashes immediately. what shuld i do and how i can send the firefox log files to mozilla team?

Alle svar (3)

cor-el
cor-el
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Did you check the Windows Event Viewer logs ?

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master.alive
master.alive Spørgsmålsstiller
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cor-el said
Did you check the Windows Event Viewer logs ?

windows event during startup says this message :

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

and also i just found this will 100% happen if i first open "hotspot shield" vpn and after thst open the firefox. I think hotspot shield is causing this bug.

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master.alive
master.alive Spørgsmålsstiller
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Update:

i recorded the bug with my capturecard. here's the link :

https://www.dropbox.com/scl/fi/4mht3hwohsxol1sabj4i5/2024-07-06-02-00-09.mp4?rlkey=3sudc9dlm9u01cyvfuuemkmut&st=6msh0t4y&dl=0

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