Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't delete Firefox account. Keep getting error. Help?

more options

I keep getting errors about how the site administrators has been notified about my account deletion. Yet I still see my account in the forums despite deleting it. I would have to need to login (or sign up again) to gain access to this account. Devs, please help.

I keep getting errors about how the site administrators has been notified about my account deletion. Yet I still see my account in the forums despite deleting it. I would have to need to login (or sign up again) to gain access to this account. Devs, please help.
Vedhæftede skærmbilleder

Valgt løsning

Hi BSS, there is work in progress to fix a server-side bug with deleting your support account. I don't know how soon it will be fixed, but it is ready to roll out the next time that happens: https://github.com/mozilla/kitsune/issues/3841

While that is getting fixed:

Do you want to completely delete your Firefox Account -- you don't use it for Sync or other purposes? You could try doing that the traditional way instead of through the support site. See: How do I delete my Firefox Account?

Læs dette svar i sammenhæng 👍 1

Alle svar (4)

more options

Valgt løsning

Hi BSS, there is work in progress to fix a server-side bug with deleting your support account. I don't know how soon it will be fixed, but it is ready to roll out the next time that happens: https://github.com/mozilla/kitsune/issues/3841

While that is getting fixed:

Do you want to completely delete your Firefox Account -- you don't use it for Sync or other purposes? You could try doing that the traditional way instead of through the support site. See: How do I delete my Firefox Account?

more options

I hope by the time you roll out the features, my support account here will be deleted. Thanks

Ændret af BSS den

more options

Note that you can use Firefox Account for more Mozilla services.

more options

BSS said

I hope by the time you roll out the features, my support account here will be deleted. Thanks

Could you try it again in a few days?