Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

computer hardware requirement for latest firefox

  • 3 svar
  • 1 har dette problem
  • 30 visninger
  • Seneste svar af user633449

more options

when i work in firefox for sometime.. its automatically.. restarts the pc.. and if i don't work on firefox.. the pc.. does not restarts.. so please need a solution for this problem..

when i work in firefox for sometime.. its automatically.. restarts the pc.. and if i don't work on firefox.. the pc.. does not restarts.. so please need a solution for this problem..

Alle svar (3)

more options

hello mmpatel78, i have seen such issues with old graphics drivers. could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

more options

Application Basics

       Name
       Firefox
       Version
       19.0
       User Agent
       Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
 Important Modified Preferences
     Name
     Value
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage_override.buildID
       20130215130331
       browser.startup.homepage_override.mstone
       19.0
       extensions.lastAppVersion
       19.0
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1416111495
       places.history.expiration.transient_current_max_pages
       50274
       plugin.disable_full_page_plugin_for_types
       application/pdf
       privacy.sanitize.migrateFx3Prefs
       true
 Graphics
       Adapter Description
       ATI RADEON XPRESS 200 Series
       Adapter Drivers
       ati2dvag
       Adapter RAM
       Unknown
       Device ID
       0x5a61
       Direct2D Enabled
       Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
       DirectWrite Enabled
       false (0.0.0.0)
       Driver Date
       2-10-2010
       Driver Version
       8.593.100.0
       GPU #2 Active
       false
       GPU Accelerated Windows
       0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
       Vendor ID
       0x1002
       WebGL Renderer
       Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
       AzureCanvasBackend
       cairo
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       none
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.4
       4.9.4
       NSS
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSMIME
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSSL
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSUTIL
       3.14.1.0
       3.14.1.0
more options

Lets do a few things here:

You are using Firefox 19, which is very old and out of date. Please update to Firefox 34, which comes out today. Update Firefox to the latest release

Your graphics driver is extremely old, please update your graphics driver, Upgrade your graphics drivers to use hardware acceleration and WebGL

Finally, make sure you install all Windows updates, including Service Pack 3