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if I login to my internet bank using firefox, my bank rejects the login. IE8 is ok

  • 5 odpovědí
  • 12 má tento problém
  • 13 zobrazení
  • Poslední odpověď od crseeley

ajh
ajh
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I've tried all the suggestions in the various help pages, but still cannot get login to work from Mozilla Firefox. Using Internet Explorer is ok. I'm using W7 64-bit Home Edition. It only fails on this one bank. Any ideas ?

I've tried all the suggestions in the various help pages, but still cannot get login to work from Mozilla Firefox. Using Internet Explorer is ok. I'm using W7 64-bit Home Edition. It only fails on this one bank. Any ideas ?

Všechny odpovědi (5)

Shawn
Shawn
  • Moderator
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Try deleting cookies and cache:

1. Tools| Clear recent history

2. Time range to clear: Everything

3. If it isn't already selected, select Cookies and Cache

4. Clear now

1. Tools | Options | Privacy Panel

2. Set Firefox will: Use custom settings for history. Insure Accept cookies for sites and accept third-party cookies is selected

3. Click Exceptions. If the misbehaving site is in that list, select it and click Remove site

Safe Mode

Add-ons can cause problems with not being able to log into certain websites. To see if this is the case with your issue, run Safe mode. When you get to the safe mode window, select Continue in Safe Mode. If this resolves your problem, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Does that bank support Firefox 3.6.8?

ajh
ajh Autor dotazu
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They say they support Firefox 2 & 3. See http://www.nandp.co.uk/accessibility

johnny893
johnny893
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Most banks only support Internet Explorer due to security issues.

crseeley
crseeley
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I tried clearing everything and it still does not work. This happened after I upgraded to Firefox 12 for Mac. It is the same with three bank accounts I have, both in the US and overseas. In the previous version it worked fine. Now when I access the bank websites and sign in, the webpage goes blank and nothing happens. I tried it with Safari and it works fine.