Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Learn More

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Why does my browser close when I use scroll bar?

  • 1 odpověď
  • 1 má tento problém
  • 3 zobrazení
  • Poslední odpověď od cor-el

inquiringmind
inquiringmind
more options

In recent weeks my browser will automatically and suddenly close when I am using the scroll bar to move up or down on a web page. Why does this happen and is there anything I can do about it? My "fix" so far -- when I remember -- is to make sure I keep at least two tabs open, and then when the browser tries to close automatically I am prompted to cancel the request since multiple tabs are involved. However, sometimes I forget to keep multiple tabs open, and if I have only one tab open it sometimes will close automatically with the browser usually when I am scrolling down on a web page. Thanks for any insight you can provide.

In recent weeks my browser will automatically and suddenly close when I am using the scroll bar to move up or down on a web page. Why does this happen and is there anything I can do about it? My "fix" so far -- when I remember -- is to make sure I keep at least two tabs open, and then when the browser tries to close automatically I am prompted to cancel the request since multiple tabs are involved. However, sometimes I forget to keep multiple tabs open, and if I have only one tab open it sometimes will close automatically with the browser usually when I am scrolling down on a web page. Thanks for any insight you can provide.

Všechny odpovědi (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.