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How can I get outlook.com/hotmail account to work?

  • 2 replies
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

fixinto
fixinto
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I am not able to read emails, write emails, or even switch folders after signing into my Hotmail.com account. Also the page does not look like it normally does.

I am not able to read emails, write emails, or even switch folders after signing into my Hotmail.com account. Also the page does not look like it normally does.

All Replies (2)

user633449
user633449
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Please update to Firefox 22 Update Firefox to the latest release

Then Reset Firefox Refresh Firefox - reset add-ons and settings

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Firefox uses the about: protocol to access built-in about: pages that you can open via the location bar just like you open web pages.