Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla continually crashes

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by cor-el

more options

Mozilla continually crashes and I am being asked to send a crash report. The details of the latest crash report I have sent is Crash ID: bp-ca8a7c20-a42a-42f5-8c69-9a5b52130217 I have not been able to use Mozilla since Friay evening.

Mozilla continually crashes and I am being asked to send a crash report. The details of the latest crash report I have sent is Crash ID: bp-ca8a7c20-a42a-42f5-8c69-9a5b52130217 I have not been able to use Mozilla since Friay evening.

All Replies (2)

more options

It is likely to be a malware problem, and the file responsible in your case is likely to be

  • ghycqmji.dll

I suggest you try to rename and quarantine that file, or just delete it when found.

It is expected that many malware tools should now detect this problem. See also

Please post back with how you get on.


For forum cross referencing purposes

  • Crash Report : bp-ca8a7c20-a42a-42f5-8c69-9a5b52130217
    • Crash Signature: nsInputStreamPump::OnInputStreamReady(nsIAsyncInputStream*)
    • Related Bug 801394 NEW --- crash in nsInputStreamPump::OnInputStreamReady with randomly named DLL (malware)
more options

It is better to use MSConfig and disable that file to prevent it from getting started.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that allows to locate and remove the file either manually or with a malware scanner.

You also need to search the Windows registry (Ctrl+F) for references to that file and export and remove involved keys to avoid startup issues with missing files.
If you are not comfortable with editing the registry then it is best to skip this step.