Failure to connect though other applications OK
A friend tried to update Firefox when he got a prompt to do so. Not computer savy, something went wrong, he doesn't remember details. However, since that time he gets the "Can not connect" error message.
I tried to help via remote connect, downloaded and installed the latest. It still has the problem although IE and Eudora connect just fine. I found some proxy setting and set to "No Proxy" but that did not help.
I have been using Firefox from the beginning and have not seen this problem before. I am a retired computer professional.
All Replies (1)
If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 10.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
- Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data because all profile folders will be removed.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.