Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unwanted Advertisement Banners

  • 6 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

more options

Recently an advertising banner (with different advertisements) has started appearing on the top of every page, except search engine pages. They only appear when I use Firefox...not in my Chrome or IE browsers. Below are links to two screenshots I have taken showing the banner. How do I get rid of them?

Screenshot 1

Screenshot 2

Recently an advertising banner ''(with different advertisements)'' has started appearing on the top of every page, except search engine pages. They only appear when I use Firefox...not in my Chrome or IE browsers. Below are links to two screenshots I have taken showing the banner. How do I get rid of them? [http://i4.photobucket.com/albums/y135/22639/Screenshot1.jpg Screenshot 1] [http://i4.photobucket.com/albums/y135/22639/Screenshot2.jpg Screenshot 2]

All Replies (6)

more options

It would not hurt to do a scan for malware.

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:

more options

Ok. I'll give it a try. (I already use Malwarebytes)

more options

Nope. That didn't work. The banner is still there.

more options

Check the connection settings.

If you do not need to use a proxy to connect to internet then select "No Proxy" if the default "Use the system proxy settings" setting doesn't work.

See "Firefox connection settings":


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

more options

Really? All that?  :(

more options

Just start with the first steps and work though the list to see if any of those help.

You can start with a new profile to rule out problems caused by your current Firefox profile.