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I am not able to sign on to Firefox. I get an hour glass for a few seconds then nothing.

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I use AVG Security and McAfee. I added Firefox to the ID Protection to allow no scanning (as suggested by Firefox) but it didn't work.

I use AVG Security and McAfee. I added Firefox to the ID Protection to allow no scanning (as suggested by Firefox) but it didn't work.

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Also make sure that you do not have the extension "AVG Safe Search" enabled, best to get rid of it entirely per directions