Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My back/forward buttons don't work - have done 'reset toolbars and controls', but they still don't work

  • 5 replies
  • 9 have this problem
  • 2 views
  • Last reply by Xircal

more options

When I downloaded the latest version I got a new screen with the orange Firefox tab at the top. That was fine, I could find what I wanted, but back/forward buttons didn't work. I checked the help section and went right through the suggestions down to 'reset toolbars and controls' - this did reset and I lost the orange box - that doesn't matter, but the back/forward buttons still don't work.

When I downloaded the latest version I got a new screen with the orange Firefox tab at the top. That was fine, I could find what I wanted, but back/forward buttons didn't work. I checked the help section and went right through the suggestions down to 'reset toolbars and controls' - this did reset and I lost the orange box - that doesn't matter, but the back/forward buttons still don't work.

Chosen solution

Do you have more than one tab open? If you didn't go to another site in a single tab, then yes, the buttons will be greyed out. If you went somewhere in another tab, then those sites should be accessible by right clicking either button.

Read this answer in context 👍 0

All Replies (5)

more options

Right click the Back/Forward buttons and select from the list (assuming that was your question).

more options

Can't do that - buttons are 'greyed' out - don't respond - don't produce a list.

more options

Chosen Solution

Do you have more than one tab open? If you didn't go to another site in a single tab, then yes, the buttons will be greyed out. If you went somewhere in another tab, then those sites should be accessible by right clicking either button.

more options

Solved - many thanx - tried other tabs and other sites and it's working now.

more options

You're welcome.