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HDD failed. knocked out Thunderbird. Now I keep getting "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible."

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  • Last reply by pjstock

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as stated in the title, my HDD failed the other day and on recovery, my Thunderbird seems to have failed too.

I know (sort of) that it is all driven by the Profile.ini file.

But everytime I relaunch TB (even after what I think is an uninstall and a reinstall) I am getting : "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible."

I would be happy enough to have a blank TB load up and I would reconfigure my various email accounts. but I cannot seem to do even that.

I know there is a trick to getting to a Thunderbird configurator....but I have forgotten what it is.

Where does TB "look" when it starts up? how would I control that?

as stated in the title, my HDD failed the other day and on recovery, my Thunderbird seems to have failed too. I know (sort of) that it is all driven by the Profile.ini file. But everytime I relaunch TB (even after what I think is an uninstall and a reinstall) I am getting : "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." I would be happy enough to have a blank TB load up and I would reconfigure my various email accounts. but I cannot seem to do even that. I know there is a trick to getting to a Thunderbird configurator....but I have forgotten what it is. Where does TB "look" when it starts up? how would I control that?

Chosen solution

ahhah, now I remember. Profile Manager. In Terminal: Firefox - p this should allow me to delete my busted profile and restart fresh

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Assuming you use windows, the simple approach is this: - delete the thunderbird folder at c:\users\<yourid>\appata\roaming - reinstall thunderbird.

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I should have been clearer/more complete. I am using Ubuntu Linux (22.04)

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Chosen Solution

ahhah, now I remember. Profile Manager. In Terminal: Firefox - p this should allow me to delete my busted profile and restart fresh

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