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Why can't I play videos in Firefox? They just hang with the circle going round and round

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  • 1 has this problem
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  • Last reply by cor-el

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When I try to play a video on Firefox I just get a circle going round and round and the video never plays. Can someone help me to fix this please?

When I try to play a video on Firefox I just get a circle going round and round and the video never plays. Can someone help me to fix this please?

All Replies (3)

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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


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You can check the Web Console for media related messages.