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blocked from opening Acer msn ca icon

  • 2 replies
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

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Firefox has blocked Acer MSN ca stating their certificate is no longer secure. I can get on the web through Google but not through my Acer computer's icon Acer MSN ca. Obviously something triggered Firefox to initiate the block and now I wish to find a simple way to have it again accept the MSN certificate without going through a lot of confusing processes. I could uninstall and then reinstall, but surely there is a better way.

Firefox has blocked Acer MSN ca stating their certificate is no longer secure. I can get on the web through Google but not through my Acer computer's icon Acer MSN ca. Obviously something triggered Firefox to initiate the block and now I wish to find a simple way to have it again accept the MSN certificate without going through a lot of confusing processes. I could uninstall and then reinstall, but surely there is a better way.

All Replies (2)

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Hi wcliffe,

Try opening firefox in Safe mode,

  • Find the Firefox icon or click Start and type Firefox.
  • Hold down the Shift key on the keyboard and then click the Firefox icon.
  • In the Firefox Safe Mode window, click the Start in Safe Mode option.
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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?