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Firefox crashes

David Osipov
David Osipov
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Hello, my crash id is bp-e70a5cea-c2ed-4bed-a88b-f6fcd0200212 After the latest update of Windows 10 1909 my Firefox can't start!

Hello, my crash id is bp-e70a5cea-c2ed-4bed-a88b-f6fcd0200212 After the latest update of Windows 10 1909 my Firefox can't start!

Chosen solution

hello, there's a known incompatibility with 0patch unfortunately which can cause firefox to crash on startup - in case you're using that security software, you can refer to their workaround: https://0patch.zendesk.com/hc/en-us/articles/360011227079-Mozilla-Firefox-73-can-crash-upon-launching-when-0patch-Agent-is-installed

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All Replies (3)

philipp
philipp
  • Moderator
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Chosen Solution

hello, there's a known incompatibility with 0patch unfortunately which can cause firefox to crash on startup - in case you're using that security software, you can refer to their workaround: https://0patch.zendesk.com/hc/en-us/articles/360011227079-Mozilla-Firefox-73-can-crash-upon-launching-when-0patch-Agent-is-installed

David Osipov
David Osipov Question owner
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Thank you very much!! It was really unpredictable, especially after the Windows update :) I thought Microsoft released bad patches once again. I'll do everything to fix this thanks to you!

David Osipov
David Osipov Question owner
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Yes, everything is now working! Thank you for your help!