Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Contacts sidebar blank after upgrading past 45.5.1

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Matt

more options

I have my Thunderbird 45.5.1 set to the classic view, with the contacts sidebar enabled. Using this version, I have never had a problem with the sidebar showing all of my email and RSS accounts. However, everytime I update past this version (more than 10 times), while it works for a day or two, eventually, I begin getting a blank contacts sidebar. While acting slower than usual, every other section is displayed ok. I have tried resetting the sidebar, refreshing, loading from a profile page, but nothing seems to display the contents of the contacts bar. When I uninstall the more recent version and reinstall 45.5.1, the sidebar correctly displays all of my information.

I have my Thunderbird 45.5.1 set to the classic view, with the contacts sidebar enabled. Using this version, I have never had a problem with the sidebar showing all of my email and RSS accounts. However, everytime I update past this version (more than 10 times), while it works for a day or two, eventually, I begin getting a blank contacts sidebar. While acting slower than usual, every other section is displayed ok. I have tried resetting the sidebar, refreshing, loading from a profile page, but nothing seems to display the contents of the contacts bar. When I uninstall the more recent version and reinstall 45.5.1, the sidebar correctly displays all of my information.

All Replies (1)

more options

Thunderbird does not have a contact sidebar in the main window, only the compose window. But I do recall an add-on that could put it there.

After some seaching I found it, but it was only ever supposed to work up to V3 https://addons.thunderbird.net/en-US/thunderbird/addon/contacts-sidebar/?src=ss

what add-ons do you have installed. Perhaps you address list is provided by one of those and it has not been updated by the author recently to work with versions after 45