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I can not save my log in to Facebook and no I do not have the KEY simble in my address bar and no I can not actavate the "Remember Logins and Paswords for Webs

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  • Last reply by Don

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In my other browsers I can save my login information so I do not have to enter my user name and password every-time i want to access the web sight. I am not able to do this with Firefox even though there is information in your help system that says I can. I seem to be missing the ("KEY") symbol on the address bar and in the options page the "Remember Logins and Paswords for Web-sights" does not work. If I can not get this fixed soon I think I will be dropping your browser even though I do like many of its features.

In my other browsers I can save my login information so I do not have to enter my user name and password every-time i want to access the web sight. I am not able to do this with Firefox even though there is information in your help system that says I can. I seem to be missing the ("KEY") symbol on the address bar and in the options page the "Remember Logins and Paswords for Web-sights" does not work. If I can not get this fixed soon I think I will be dropping your browser even though I do like many of its features.

Chosen solution

Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy & Security -> Firefox will: "Use custom settings for history"
  • remove checkmark: [ ] "Always use Private Browsing mode"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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Chosen Solution

Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy & Security -> Firefox will: "Use custom settings for history"
  • remove checkmark: [ ] "Always use Private Browsing mode"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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Thank you My brain should have clued in to that, must be getting old...