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Cannot see my inbox, folders & emails

  • 3 replies
  • 3 have this problem
  • 9 views
  • Last reply by bobk47

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I can no longer see my inbox, including folders & emails for any of my email accounts. I can see everything when I access using Firefox, but not using Thunderbird. Tried re-booting, tried re-installing Thunderbird, no luck. Tried searching the internet for a solution using Bing, could not find a solution. Thunderbird works fine on another pc.. All I see is the Home folder, menu & toll bars, not my inbox.

I can no longer see my inbox, including folders & emails for any of my email accounts. I can see everything when I access using Firefox, but not using Thunderbird. Tried re-booting, tried re-installing Thunderbird, no luck. Tried searching the internet for a solution using Bing, could not find a solution. Thunderbird works fine on another pc.. All I see is the Home folder, menu & toll bars, not my inbox.

Chosen solution

I see something I don't recognize in your screenshot (the bar at the bottom of Thunderbird with all those file icons), so my first suggestions is to:

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled".

If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

If Thunderbird is not working properly with add-ons disabled, then this may help: Recovering a profile that suddenly disappeared

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Screen shot of Thunderbird

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Chosen Solution

I see something I don't recognize in your screenshot (the bar at the bottom of Thunderbird with all those file icons), so my first suggestions is to:

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled".

If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

If Thunderbird is not working properly with add-ons disabled, then this may help: Recovering a profile that suddenly disappeared

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I removed the add-on - it was an Extension I found on the site: Mozilla Thunderbird Add-ons - Status Bar, when I removed it & re-started, everything re-appeared. Kind of strange as this add-on worked for several weeks before this problem happened.