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ok im back but cant find the page with my question after I verified my email

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  • Last reply by Zenos

PPPM
PPPM
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Here goes the question again because I cannot find it once I verified my email. About a month or so ago twc updated my cable box ever since I have not been able to get or send any email through my thunderbird account.. I worked with twc on the phone and they tried to fix it but the problem is now when I click on my thunderbird icon to get my emails it asks for my mail.twc.com password. When I put it in I get an error message that is it wrong but I can go to mail.twc.com and put the same password in and it works. I need to send an important email with an attachment but cant figure out how to do it from the mail.twc.com sight and I know how to do it thru my thunderbird sight but thunderbird wont let me do anything. What can I do to get back in my thunderbird account?

Here goes the question again because I cannot find it once I verified my email. About a month or so ago twc updated my cable box ever since I have not been able to get or send any email through my thunderbird account.. I worked with twc on the phone and they tried to fix it but the problem is now when I click on my thunderbird icon to get my emails it asks for my mail.twc.com password. When I put it in I get an error message that is it wrong but I can go to mail.twc.com and put the same password in and it works. I need to send an important email with an attachment but cant figure out how to do it from the mail.twc.com sight and I know how to do it thru my thunderbird sight but thunderbird wont let me do anything. What can I do to get back in my thunderbird account?

All Replies (1)

Zenos
Zenos
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The error message, unfortunately, doesn't mean specifically that there is an issue with the password. It might be unhappy with the username or there might be something like a firewall or antivirus getting in the way, or just incorrect connection settings.

The username is often the full email address, sometimes it's just the name part before the '@' and in a few cases, it's something else entirely.

Can I ask you to post your settings here please?

  • Open Help (or click on the three-line-icon and select Help).
  • Choose Troubleshooting Information.
  • Clear the check box Include account names.
  • Use the button Copy to clipboard to select all.
  • Paste this in your post.

Your original question is here. You can always find old postings by clicking on your user name on this forum.

Modified by Zenos