Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

HOW DO I ACCESS YOUTUBE

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by FredMcD

more options

I am using Mac Book Pro with MacOs 10. When I try to open Youtube I get to hear the sound but there is no visual. If I switch out of Firefox to Safari I can nearly always access both sound and image. But I prefer to use Firefox. What do I have to do to get full access to youtube?

I am using Mac Book Pro with MacOs 10. When I try to open Youtube I get to hear the sound but there is no visual. If I switch out of Firefox to Safari I can nearly always access both sound and image. But I prefer to use Firefox. What do I have to do to get full access to youtube?

Chosen solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: