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How do I undo whatever is keeping me from following links into eBay?

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  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

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When I try to use a link to eBay and a couple of other sites from some other site, eBay does come up and then quickly disappears. It seems to be getting blocked but I'm not sure by what. I do have an ad blocker and a filter but which might be doing it?

When I try to use a link to eBay and a couple of other sites from some other site, eBay does come up and then quickly disappears. It seems to be getting blocked but I'm not sure by what. I do have an ad blocker and a filter but which might be doing it?

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 20.0 r0 Shockwave Flash 19.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 20.0.0.286
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict. Install the ’’’plugin’’’ only. Not the ’’’active_x’’’.

Adobe still offers Flash 18.0.0.326 as its extended support release further down