![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
i am unable to open up Mozilla on my computer
I cannot open up my firefox to get my email
Chosen solution
Please provide more information. What is your system and Firefox? What happens when Firefox is called?
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
All Replies (2)
Chosen Solution
Please provide more information. What is your system and Firefox? What happens when Firefox is called?
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
Hi Peg, could you describe where the process is breaking down?
For example, when you double-click the Firefox desktop icon, do you get a message such as Firefox is already running, or your profile can't be found, etc.
Or does the Firefox window never appear at all?
If the window appears, do you get a blank page, or server not found, or some other specific message?
And which site are you trying to go to?