Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can not access my account under my original ID name

  • 2 replies
  • 2 have this problem
  • 5 views
  • Last reply by emptybeeff

more options

I can not access my account under my original ID name: Password reset does not work. I have cookies open, checked CAPS - all ok but it does not recognize any password I use, even though I have reset it several time: number and mix of upper and lower case letter. I ahd to open account with my second email address to send this message. Will now exit and see if I can reenter with the new ID/password

I can not access my account under my original ID name: Password reset does not work. I have cookies open, checked CAPS - all ok but it does not recognize any password I use, even though I have reset it several time: number and mix of upper and lower case letter. I ahd to open account with my second email address to send this message. Will now exit and see if I can reenter with the new ID/password

All Replies (2)

more options

What account do you mean?

Is this about Sync and the Firefox account or otherwise?

more options

Just my Firefox account, like being able to connect to the Community.