Firefox Support Forum

I add 2FA whenever possible. I was adding a new website yesterday and was unable to: FireFox (v. 127.0.2 on 64-bit Windows 10) was showing "Log in with Facebook" that was blocking one of the squares on the QR code! So I had to enter the many characters that were presented in order to add the 2FA code to Authy!

I looked in the settings and couldn't find anyway to turn that off.

How can this be fixed?

Thanks,

John

Hi. Every page I visit I get at least one message popping up with the URL at the top, the message body of "1" and the option for OK. Many pages have multiple prompts for what looks like advertising sites (based on the URLs). Sometimes I get the option to check a box saying "don't allow URL to prompt you again"

Example message for when I go to google: https://imgur.com/a/RBd4mS3

I guess it might be some sort of debugging mode? I tried uninstalling and reinstalling Firefox and it still happens. I am on latest versions: Firefox 127.0.2 on a MacBook Pro (2019) with MacOS Sonoma v14.5.

Can you please help me to remove these prompts? It makes Firefox pretty much impossible to use due to multiple clicks per page load. I've tried searching for help pages but it's very hard to explain the problem to a search engine! Human needed! :)

Hi,

Thanks for your help with this. When I search for something in FF and click on the MAPS button, it comes up with Apple Maps by default. I would like that button to open Google Maps by default. (Mainly because Apple Maps misses a lot of information and significantly hinders my searches. Invariably, opening Google maps gets me to my answer or information much quicker.

I have tried various help suggestions but simply have not been able to do this.

Please can you tell me if it's possible to do this and if so, how?

Thanks again.

I've been out of town. After returning home Firefox updated to 127.0.2 but now it will not close its process when I close its window. When I try to launch Firefox again I get the error message below and attached:

"Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. <Close Firefox> <Cancel>"

When I select "Close Firefox" the new Firefox window will then launch. However, if I open any web page the same error occurs after closing the window.

If I launch Firefox and then close it without opening a web page I do not get the error the next time I launch. Somehow going to any web page in Firefox prevents that instance of Firefox from closing.

I'm running Windows 10 22H2 Build 19045.4529 and it's shown as up-to-date.

The password I've been using to access my stored payment methods is suddenly not working. I've tried using my Master (sorry, Primary) password and this doesn't work either

I can't download anything by that green download button (Youtube). I just receive error messages, see attachment. I have read their FAQ and I have latest versions of Firefox and savefrom.net helper.

First, I fully realize that my OS is prehistoric - beyond ancient. I simply cannot afford to upgrade right now - I'm working on it, though. So, since the last update on ESR, everything seems to be working well, browser-wise, except for a sudden change when using FB. They're problematic, so I thought it was something there, but there are no problems with any of my other devices ( 2 phones & an ipad). For most situations on FB, without going into the whys, I need to use my/a laptop, instead of anything else. It has begun freezing and lagging -sometimes, for 10 minutes - after I start typing! And, the emoji panel takes that long to appear, then longer after hitting one! It's basically unusable. I already contacted them, and as previously mentioned, the laptop is the only problem after the last update, the other devices work well, in terms of speed. I'm wondering if there's anything I can do here to remedy this. I have 9 billion bookmarks and my settings are set in stone, so I can't risk losing any of that by reinstalling, or anything like that. I've been with Firefox since it became available, many years ago, so I'm not willing to sacrifice anything I've collected. All was fine, until this last update. And, I'm working on getting another laptop. Thank you for your time.

At some point about 5 days ago, Firefox began to load YouTube videos unacceptably slowly. To begin a video it may take around 30 seconds or more to load (with a black screen and circular loading bar/graphic), and randomly throughout the video it will need to load again which has taken up to 5 minutes at times.

Steps I have taken: - ran Firefox in troubleshooting mode (issue persisted with no extensions) - minimized memory usage - disabled hardware acceleration - refreshed Firefox twice - reinstalled Firefox

Testing/comparing YouTube in Chrome and Edge, videos load near instantaneously (even while running an extension such as uBlock Origin), and I can click anywhere in the duration of the video and it loads in less than a second. Strangely, sometimes the issue doesn't persist for the next 2-3 videos that I try to play, but then goes right back to an extremely long load time for the next video. I've never had such an issue with Firefox before and cannot find a solution. Extensions don't appear to be an issue and other browsers run YouTube perfecty fine.

Even though I actually have only 1, 2, or 3 Firefox windows actually open, subsequent browsing is is stacking up instances. Following is a copy of Windows' "processes screen" illustrating an actual instance. At this point, I run out of memory and Firefox crashes.

tl Firefox (15) 7.0% 1,133.1 MB 0.1 m/s 0 Mbps i£, Firefox Efficiency... 0% 398.5 MB o m/s 0 Mbps Firefox 1.7% 268.3 MB o.i m/s 0 Mbps Firefox 3.6% 174.8 MB o.i m/s 0 Mbps Firefox 0.8% 120.8 MB o m/s 0 Mbps Firefox Efficiency... 0.8% 48.3 MB o m/s 0 Mbps Firefox Efficiency... 0% 36.3 MB o m/s 0 Mbps Firefox Efficiency... 0% 30.7 MB o m/s 0 Mbps Firefox 0% 20.3 MB o m/s 0 Mbps Firefox Efficiency... 0% 17.6 MB o m/s 0 Mbps Firefox Efficiency... © 0% 8.4 MB o m/s 0 Mbps Firefox Efficiency... © 0% 5.3 MB o m/s 0 Mbps Firefox 0% 1.8 MB o m/s 0 Mbps Firefox 0% 0.8 MB o m/s 0 Mbps i£. Firefox 0% 0.8 MB 0 MB/s 0 Mbps Firefox 0% 0.5 MB o m/s 0 Mbps

Three times in the last few months when I was forced to do a TeleDoc visit using my health care provider's 3rd party teleconferencing software I noticed that it changed my Windows 10 sound setting from the correct Optical (Digital Audio S/PDIF) to the incorrect "USB Audio Codex". Consequently, I couldn't hear anything until I changed the sound setting back to Optical. The 3rd time the user interface had changed significantly and for the better except that the sound setting had not only changed to USB Audio Codex, but it was stuck at that setting--so the Doc called me on the phone so I could to listen to what he had to say.

I don't think this is browser dependent. The 3rd time I was using Firefox, the previous 2 I may have been using Edge. I am still very surprised, think that it's a security issue (I'm using Bit Defender), and wonder how else Windows can be tampered with?

Please let me know what you think, and what my next step should be?

For two days will tab crash for TikTok. For years, will not allow access to certain sites and no contest entries for the last few months. Worked before. No phone help and to download the browser doesn't work. I was upset as won't load TIktok and I NEED IT as use it daily. Please fix it ASAP!! I wasted time contacting Monzilla, as was only link for Firefox. They told me no help wasted today.

Elaine [removed]

A few days ago I tried to download something from a modding website for a game, and the download simply failed instantly. I thought it might have been an issue with that website, but after pressing on with my plans with Edge and later trying to download Microsoft Visual Studio through Firefox, it failed again.

A week or two prior downloads were working fine, and I hadn't changed any Firefox settings between now and then. There's clearly something blocking downloads, but I don't know what. I'm not adept enough at fiddling with individual settings all day to know what they do or figure it out easily. All I know is that pretty much all of the conventional solutions from the most recent posts about this (2+ years ago) are not working. I've tried messing around in about:config and about:profiles, tried disabling and unchecking Firefox security settings, and changing the directory for downloaded files. I've even tried disabling Windows Firewall and Nord VPN.

how to restore bookmark,password,extensions,etc ?

the last time i already registered account, and with imported data from another browser : i can use bookmark menu, etc THEN i reinstall my windows, i login account in firefox, and : DANG! , no saved bookmark, no saved password, my old extension + preference

dont tell me firefox still use : "firefox.exe" -profile "%profilepath%" like old method (v.52.3.0ESR) for saving bookmark,password,extensions,etc ?

did i made mistakes, or firefox account cant save bookmark,password,extensions,etc ?

Version 127.0.2 for linux. Opening a direct link to a pdf file gives the error --- Downloading [file].pdf.part (header) [...].pdf.part could not be saved, because an unknown error occurred. Try saving to a different location. --- The file name is 144 characters long including spaces. I don't have any technical browser experience so I'll put what I know. These are the headers HTTP/1.1 200 OK Server: nginx Date: Fri, 28 Jun 2024 03:52:54 GMT Content-Type: application/octet-stream Content-Length: 4841076 Connection: keep-alive ETag: "65a096a5-49de74" Accept-Ranges: bytes Content-Disposition: attachment; filename="[144 char long filename].pdf" Everything seems okay. When I click on the link instead of opening as Save As, which I think it should, it immediately gives me that error. I have the ask me where to save thing checked. My home directory is ecryptfs. Ecryptfs says it has a max file name of 143 characters. Mine stops working after 140 characters or 144 including ".pdf". Anyways I think the file name breaks my file system. I was trying to download two pdfs. This is another one I tried to download earlier that gave me the error. It's definitely above the characters my file system can handle. https://download.library.lol/main/2860000/6148479dea7d8c9661201ecfc6108525/Alexander%20Brown%20-%20The%20genesis%20of%20the%20United%20States_%20a%20narrative%20of%20the%20movement%20in%20England%2C%201605-1616%2C%20which%20resulted%20in%20the%20plantation%20of%20North%20America%20by%20Englishmen%2C%20disclosing%20the%20contest%20between%20E.pdf It's public domain from the 1800s. I don't pirate. I was able to download it with wget while choosing a shorter filename. I don't know why it wouldn't let me choose after clicking the link. [solved] I have a few more problems I'd like to put in this ticket. A. After giving me the error Firefox crashed immediately afterwards. This was a few days ago. Firefox has never crashed like that before in months. I don't remember exactly what happened but it did crash. If crash logs are needed I can find it. B. After attempting to downloading a video (mp4) file this happened. The mp4 file didn't show up anywhere but a -1 byte part file showed up. It took the name of a subfolder in the folder I had intended to download the image file. I'll explain it in further detail below. I attempted to download an image in /home/user/Documents. In the Documents folder I had another folder which I'll call example. So /Documents/example. I did save the video in Documents but I don't think that mattered. After closing the save as box that popped up after clicking save video I noticed the weird file show up in the Downloads tab. It showed up in the "example" folder and took the name "example".part. Remember I never chose the "example" folder but I did choose the Documents folder. All my files inside the "example" folder broke and I couldn't delete the weird part file. Clicking properties showed the permissions could not be determined. When I interacted with it (I think I tried deleting it) it gave me an error with "gvfsd-admin daemon". I don't remember what it said exactly. I applied my folder's permissions to its contents and I was able to delete it. It doesn't show up in my downloads manager now. I ran clamav and everything was fine. Note I downloaded the video from a trusted source, twimg or the twitter video host. That's all. I'm almost certain it's due to the filename length. Cancel that. I didn't realize the "Applications" thing did that. I'd suggest to override the "Applications" preference if an error saving occurs. I'd still like to ask about A and B though.

Hi, I am experiencing an issue with desaturated icons in the toolbar and tabs of Firefox. I don't think any extesion may be causing this problem and i have already tried reinstalling and resetting Firefox, but this did not resolve the problem.

Hi, I have been having this issue for a while. The search suggestions in the address bar are missing. I mean that the entire drop-down box never shows up. There are no search engine suggestions. There are no history based or bookmarks based suggestions.

The search suggestions is ticked in the settings. And I also disabled hardware acceleration.

Steps I took to troubleshoot: 1. Refreshed Firefox through troubleshoot mode. 2. Restarted firefox in add-ons disabled mode. 3. Tried creating new profile. 4. Tried using Firefox nightly and Dev builds. 5. Got fed up. Switched to Floorp. 6. I also tried a bunch of about:config modifications, that were suggested in earlier such support posts. None to any avail. 7. Tried it on an entirely different windows. And again, the minute I log in, the search suggestions are gone.

This is when I realized, the issue was popping up whenever I log in using my mozilla account. I tried any firefox alternative without logging in and the search suggestions work. The minute I log in with firefox account/mozilla account. The search suggestions stop. This has to be something due to sync is what I guessed. And I stopped sync. And reinstalled. Then the issue resolved. But the minute I log in it reverts back. And no search suggestions.

The search suggestions do not work on any windows based system. I checked my android device and suggestions are working. Sadly, I do not have access to any other platform.

So at this point I was very much frustrated. So someone please help me out. I will give whatever logs you need. But fix this. I need search suggestions. At least bookmarks and history. I believe it to be a core part of the experience.

Not even recently searched are in suggestions. That drop-down box itself is missing.

I have a local web server which is misconfigured. Its my server, its on my LAN, and no data traverses any devices not under my control. I need to be able to access it via HTTPS with an expired certificate in order to FIX THE EXPIRE CERTIFICATE. How do I do it? Firefox used to have a "accept the risk and continue". Whoever took this feature aware has created a very significant problem for me and I want the capability back.