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Upgraded (?) to U-verse. Thunderbird accounts no longer connect/read mail. Help.
Thunderbird was working with multiple email accounts until I got upgraded (ha) to U-verse from ATT. I can no longer connect to the various imap servers or get my mail. I have reviewed all my settings and checked them against the various documentation online for each account. Help?
Izabrano rješenje
just try disabling the A/V and see if it might be at issue. It might not like something that changed.
Pročitajte ovaj odgovor sa objašnjenjem 👍 0All Replies (8)
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
- Click the Help (Alt+H) menu and select Troubleshooting Information from the submenu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
Here's all the info you requested. Thanks.
Application Basics
Name: Thunderbird Version: 24.4.0 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:24.0) Gecko/20100101 Thunderbird/24.4.0 Profile Folder: Show in Finder Application Build ID: 20140316131045 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.sbcglobal.yahoo.com:995, SSL, passwordCleartext OUTGOING: smtp.sbcglobal.yahoo.com:465, SSL, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account4: INCOMING: account4, , (imap) mail.rottell.com:143, SSL, passwordCleartext OUTGOING: host354.hostmonster.com:465, SSL, passwordCleartext, true
account5: INCOMING: account5, , (pop3) mail.rottell.com:110, plain, passwordCleartext OUTGOING: mail.rottell.com:587, alwaysSTARTTLS, passwordCleartext, true
Extensions
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 24.4.0 gfx.blacklist.direct2d: 3 gfx.blacklist.layers.direct3d9: 3 gfx.blacklist.webgl.msaa: 4 mail.openMessageBehavior.version: 1 mail.spotlight.firstRunDone: true mailnews.database.global.datastore.id: 592b4775-d3e7-f84e-a94c-eb6f26f6a46 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1397197635 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true privacy.donottrackheader.enabled: true
Graphics
Vendor ID: 0x1002 Device ID: 0x94c8 WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: quartz AzureFallbackCanvasBackend: none AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.2 4.10.2
NSS 3.15.4 Basic ECC 3.15.4 Basic ECC
NSS Util 3.15.4 3.15.4
NSS SSL 3.15.4 Basic ECC 3.15.4 Basic ECC
NSS S/MIME 3.15.4 Basic ECC 3.15.4 Basic ECC
Please note: the original DrSteve mailbox was renamed to #2 in an attempt to change to POP from imap to see if this helped. The should ideally only be one DrSteve mailbox. - thanks.
Sorry. I guess they would be the mail.rottell.com mailboxes. - thanks.
did you new U-verse come with an update to your anti virus? Given the MCAfee product they are giving away has just released a rather bad update, we might be looking in the wrong place.
No new software was loaded on my system. I do not use MCAfee antivirus, I do use Avast.
Odabrano rješenje
just try disabling the A/V and see if it might be at issue. It might not like something that changed.
That seemed to do it. Never would have found that on my own. Thanks!