Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I tell if the update reminder panel is genuine or phishing ?

  • 3 odgovori
  • 2 ima ovaj problem
  • 15 views
  • Posljednji odgovor poslao bannerman100

more options

After starting Firefox, a panel appeared saying:

"Software Update

Update Available

A security and stability update for Firefox is available.

Firefox 6.0

It is strongly recommended that you apply this update for Firefox as soon as possible."

I suspect it is some kind of phishing or malware.

My Firefox version is 5. According to the "Firefox Help: Updating Firefox" page, when I click "Help: About", it should show if any update is available and download it.

I did this and no update appears, and there is no mention of a current update on the page. Therefore I am very suspicious.

How can I tell if this is a genuine update offer ? Any ideas or help would be greatly appreciated.

After starting Firefox, a panel appeared saying: "Software Update Update Available A security and stability update for Firefox is available. Firefox 6.0 It is strongly recommended that you apply this update for Firefox as soon as possible." I suspect it is some kind of phishing or malware. My Firefox version is 5. According to the "Firefox Help: Updating Firefox" page, when I click "Help: About", it should show if any update is available and download it. I did this and no update appears, and there is no mention of a current update on the page. Therefore I am very suspicious. How can I tell if this is a genuine update offer ? Any ideas or help would be greatly appreciated.

Izmjenjeno od strane bannerman100

All Replies (3)

more options

Firefox 6.0 is being offered. Have a look at the following which you probably have selected and which will override the Update request from "About . . ."

Options>Advanced>Update> Automatically check for updates

"When updates to Firefox are found :

° Ask me . . ."

You can make your choices.

Izmjenjeno od strane alan_r

more options

Hi Alan, thanks for the reply. I had already checked and changed the Options>>Update to Automatic Download and Install, then re-started Firefox, and there was still no update information offered in the Help>About panel, contrary to what it says on the "Firefox Help: Updating Firefox" page.

If that is correct, have you any idea why is it failing to update itself on my machine ?

I have re-started Firefox twice and it is still not updating automatically.

Izmjenjeno od strane bannerman100

more options

Hang on a bit, after re-starting Firefox YET again, it has now downloaded and installed the updates.

So my next question is:

Why don't Mozilla simply mark what the current Firefox version is at the top of the "Firefox Help: Updating Firefox" page ?

That would have saved me (and probably a few others) so much time and trouble.  :-(

Anyway Alan, thanks for your help.

Izmjenjeno od strane bannerman100