Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Reset Windows, passwords lost

  • 1 odgovor
  • 0 ima ovaj problem
  • 5 views
  • Posljednji odgovor poslao Robin

Robin
Robin
more options

I reset Windows yesterday to attempt to fix a problem with my computer. After redownloading Firefox and signing into a few basic things (including my Mozilla account), I realised all my logins were gone. I have followed the steps in [[this tutorial|https://support.mozilla.org/en-US/questions/1310179]] but it didn't work - I think saving logins in this instance of Firefox overwrote the other logins file, as when I opened it, it only had the login info from what I logged into after I reset.

Looking at my connected services, it seems the instance of Firefox from before I reset is still open. I mention this just because it's possible that this would contribute to a solution.

Any help is greatly appreciated as I have a number of securely generated passwords and cannot access a good deal of my accounts.

I reset Windows yesterday to attempt to fix a problem with my computer. After redownloading Firefox and signing into a few basic things (including my Mozilla account), I realised all my logins were gone. I have followed the steps in [[this tutorial|https://support.mozilla.org/en-US/questions/1310179]] but it didn't work - I think saving logins in this instance of Firefox overwrote the other logins file, as when I opened it, it only had the login info from what I logged into after I reset. Looking at my connected services, it seems the instance of Firefox from before I reset is still open. I mention this just because it's possible that this would contribute to a solution. Any help is greatly appreciated as I have a number of securely generated passwords and cannot access a good deal of my accounts.

Izabrano rješenje

Nevermind - spent over a day researching how to solve this problem and somehow never encountered a mention of the 'Old Firefox Data' folder. Posting this question and reading through the other posts in the See Also sidebar was how I ended up finding out what to do.

Anyone else with a similar issue - you should have a folder called Old Firefox Data on your desktop. Copy-paste the logins and key4 files from there into your profile folder (which you can find by typing about:profiles into the address bar and clicking on the Open Folder button for the Root Directory). Hope this helps!

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (1)

Robin
Robin Vlasnik pitanja
more options

Odabrano rješenje

Nevermind - spent over a day researching how to solve this problem and somehow never encountered a mention of the 'Old Firefox Data' folder. Posting this question and reading through the other posts in the See Also sidebar was how I ended up finding out what to do.

Anyone else with a similar issue - you should have a folder called Old Firefox Data on your desktop. Copy-paste the logins and key4 files from there into your profile folder (which you can find by typing about:profiles into the address bar and clicking on the Open Folder button for the Root Directory). Hope this helps!

Helpful?

Postavite pitanje

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.