Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird

  • 3 odgovori
  • 1 ima ovaj problem
  • 5 views
  • Posljednji odgovor poslao sfhowes

more options

Hi There Can you tell me why Thunderbird keeps crashing all the time,it sends crash reports but nothing is done to fix it. My version is up to date.

Hi There Can you tell me why Thunderbird keeps crashing all the time,it sends crash reports but nothing is done to fix it. My version is up to date.

All Replies (3)

more options

Post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

Crash reports don't initiate some kind of process to 'fix' your setup.

In the meantime, test TB with Windows running in safe mode.

more options

Hi sfhowes I went to Troubleshooting reports and found the report ID that was sent an hour and a half ago. This has been happening since September last year ( was the first time a crash report ID was sent). It is starting to get annoying as it shuts down Thunderbird each time

more options

Nobody can help you unless the ID is posted here.