Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot open a particular website

more options

There is one particular website domain that just will not open with Firefox, but will open with Internet Explorer (which I don't want to use). All other websites/domains open just fine in Firefox.... what the heck? Help would be appreciated. Using latest version of Ff browser and a Sony laptop computer.

There is one particular website domain that just will not open with Firefox, but will open with Internet Explorer (which I don't want to use). All other websites/domains open just fine in Firefox.... what the heck? Help would be appreciated. Using latest version of Ff browser and a Sony laptop computer.

Izabrano rješenje

Yes, unfortunately they don't provide a lot of controls. Take it or leave it, I guess?

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (2)

more options
more options

Thank you Pallavi and others there at Firefox support. I found the solution to my problem!

I discovered that "DuckDuckGo Privacy Essentials" (DPE)was causing the website not to load. Went into settings for privacy essentials and could not find a way to have it allow particular websites through. Then I discovered this morning that if one clicks on the little DPE icon which is on the tool bar in upper right corner of screen, a dialog box opens and near bottom it says "Site Privacy Protection" with an on/off button. Turning the button off on a particular webpage disables DPE for that webpage. So I turned button to off, and voila! the website opened just fine.

Thanks again for your help! Thomas

  1. 1
  2. 2