Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I tried to access my account to sync and it says it does not exists!

  • 4 উত্তরসমূহ
  • 5 এই সমস্যাটি আছে
  • 3 দেখুন
  • শেষ জবাব দ্বারা EricLuiz

more options

Well, actually, the title already said everything. I have tons of important bookmarks in my account and I can't access it, it says "Unknown account.". I know my password and the recovery key, also. I ever was able to do it, but, now, I can't! Also, if possible, after recovering it, I want to change the e-mail address... PLEASE, SAVE ME!

(personal information removed by moderator. please see Mozilla Support rules and guidelines -m)

Well, actually, the title already said everything. I have tons of important bookmarks in my account and I can't access it, it says "Unknown account.". I know my password and the recovery key, also. I ever was able to do it, but, now, I can't! Also, if possible, after recovering it, I want to change the e-mail address... PLEASE, SAVE ME! ''(personal information removed by moderator. please see [[Forum rules and guidelines]] -m)''

Moses দ্বারা পরিমিত

সমাধান চয়ন করুন

I think I got it: I just installed an old version of Firefox and sync it like the old times. Now I'm gonna sync it in the new way. I hope this helps someone else with the same problem. Thank you, the-edmeister, for trying to help.

প্রেক্ষাপটে এই উত্তরটি পড়ুন। 👍 0

All Replies (4)

more options

I already tried to create a new account in the old one to see if it would sync in a new way or something, STILL, I CAN'T SEE MY BOOKMARKS!

more options
more options

I already saw this and that's exactly what I did. Seems like I re-created my account over the old one, instead. And like I said, I tried to login on it and it says my account doesn't exist. I don't really know what's happening!

more options

চয়ন করা সমাধান

I think I got it: I just installed an old version of Firefox and sync it like the old times. Now I'm gonna sync it in the new way. I hope this helps someone else with the same problem. Thank you, the-edmeister, for trying to help.