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Firefox crashing often and at random times (mac)

  • 3 উত্তরসমূহ
  • 0 এই সমস্যাটি আছে
  • 12 দেখুন
  • শেষ জবাব দ্বারা user633449

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I have refreshed firefox, my computer software is up to date, my plug-ins are up to date, and firefox itself is up to date.

Firefox has been crashing for me for several months, I have also noticed that it freezes up often too and I usually end up having to force quit.

I have refreshed firefox, my computer software is up to date, my plug-ins are up to date, and firefox itself is up to date. Firefox has been crashing for me for several months, I have also noticed that it freezes up often too and I usually end up having to force quit.

All Replies (3)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Also, you are running a pretty old version of Mac OS, you may want to consider updating to Mac 10.11 is possible. It's free, and as long as your computer is supported will be a good upgrade.

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bp-140bae0a-15cf-409a-a299-0c4692160330 3/30/16 12:42 PM bp-fadf43f4-5fc7-4c52-a3dd-eb97b2160330 3/30/16 3:54 AM bp-1a7f0726-767b-4d1c-82ff-d256d2160329 3/29/16 7:10 PM bp-a3c6efc3-8c87-4ef6-ab71-f30422160329 3/29/16 7:08 PM bp-44f7a31c-7d2e-4afe-9242-27a302160329 3/29/16 7:07 PM

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These crashes appear to be because of your graphics software.

I'd suggest one of two things: