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Cannot Print to any Printer / Cannot Preview Print (Printing from Classic Reader Works)

  • 4 replies
  • 2 have this problem
  • 4 views
  • Last reply by Toad-Hall

astromo
astromo
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I'm having the same problem noted here: https://support.mozilla.org/en-US/questions/989426?esab=a&as=aaq

I will check if reinstalling printers helps - note that I'm trying to print to a virtual pdf printer. However, as the title suggests, I have been successful in printing from the Classic Reader found by navigating as per: 

   more > view using the classic reader

Once in that mode Print Preview is available and Print reveals all the relevant printers and the one I selected worked.

I'm sure that this is not the design intent. Feedback would be useful.

I would also point out that the circuitous path to register for support is confusing. I found this bug report in my search to find a way in: https://bugzilla.mozilla.org/show_bug.cgi?id=972269

It seems daft to raise a new question to an old problem when replying to an existing discussion would be less time consuming and more logical to my way of thinking - refer bug report (seems I'm not alone in that view).

I'm having the same problem noted here: https://support.mozilla.org/en-US/questions/989426?esab=a&as=aaq I will check if reinstalling printers helps - note that I'm trying to print to a virtual pdf printer. However, as the title suggests, I have been successful in printing from the Classic Reader found by navigating as per: more > view using the classic reader Once in that mode Print Preview is available and Print reveals all the relevant printers and the one I selected worked. I'm sure that this is not the design intent. Feedback would be useful. I would also point out that the circuitous path to register for support is confusing. I found this bug report in my search to find a way in: https://bugzilla.mozilla.org/show_bug.cgi?id=972269 It seems daft to raise a new question to an old problem when replying to an existing discussion would be less time consuming and more logical to my way of thinking - refer bug report (seems I'm not alone in that view).

All Replies (4)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Please confirm that you are trying to print an email and not an attachment. Confirm that you first select the email in the list then select 'File' > 'Print Preview'. But 'Print Preview' is greyed out.

If I do not select the email, then 'File' > 'Print Preview', then 'Print Preview' is greyed out. So the email must be selected first.

Modified by Toad-Hall

astromo
astromo Question owner
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OK - I click on an email message .. NOT an attachment, so there's a dedicated tab active.

File > Print preview is greyed out.

File > Print is not greyed out but clicking on Print does nothing.

Ctrl+P also does nothing.

If there was a print icon, I'd give that a go - but not evident.

Are there any standard conflicts to watch for? Antivirus? Firewall?

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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If you select the email and then use: '3bar menu icon' > 'Print' > 'Print Preview'... is this also greyed out?

Have you tried...

  • deselect and then reselect the printer as default via Control Panel > Printers?
  • uninstall and then reinstall printer?

Can you post this info:

  • In Thunderbird, Help > Troubleshooting Information
  • click on 'Copy text to clipboard'
  • then use Ctrl+V to paste into this question.
Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Are you in 'conversation' mode? If yes, stop using converstion mode and retest.

Have you tried Thunderbird in Safe Mode? Help > select: 'Restart with addons disabled' Do you have the same issue in Safe Mode?