Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have the icon, but it doesn't load

gerrymcdonnell
gerrymcdonnell
more options

I have downloaded firefox, the icon is in the tray and on the desktop, when clicked neither of them open I'm running windows 7professional. it has worked before, but I have just installed more ram, because firefox seems to use a lot of RAM

I have downloaded firefox, the icon is in the tray and on the desktop, when clicked neither of them open I'm running windows 7professional. it has worked before, but I have just installed more ram, because firefox seems to use a lot of RAM

All Replies (1)

Wesley Branton
Wesley Branton
more options

Locate the Firefox program directory and selecting the firefox.exe file from this folder.

Try starting Windows in Safe Mode with network connections enabled.

Please report back soon.