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I want to sync Windows laptop to Android. My email address is 'already in use' but i have no account details. how can i see/change them?

  • 1 reply
  • 2 have this problem
  • 9 views
  • Last reply by philipp

Aaron
Aaron
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Firefox > Set up sync > create an account - this screen tells me my username/email is already in use. i have reset the password but now need my recovery key. I have no idea what this is as i do not remember setting up an account in the past.

Firefox > Set up sync > create an account - this screen tells me my username/email is already in use. i have reset the password but now need my recovery key. I have no idea what this is as i do not remember setting up an account in the past.

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philipp
philipp
  • Moderator
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hello aaronmcl4, go to firefox > sync > setup sync > i have an account > i don't have the device with me, fill in your account name and password and click on "i have lost my other device" in order to initiate a reset of the recovery key.