Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I try to update Foxfire, the computer says it's connecting to the server but just goes into a loop.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Winster6
Winster6
more options

Though I have a VPN for the server at school, the techs there tell me that this problem has nothing to do with my computer or the servers at school.

It doesn't seem to matter how long I let the update run. It just keeps running with no apparent effect.

Though I have a VPN for the server at school, the techs there tell me that this problem has nothing to do with my computer or the servers at school. It doesn't seem to matter how long I let the update run. It just keeps running with no apparent effect.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.