Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by JayGarcia

more options

Firefox crashes on startup - this started right after I installed the latest update. It just says that an error occured and that I can try to restart, but then the same thing happens. I have tried all the steps in the crashes article, but nothing seems to work. I can't even start it in safe mode - then it just freezes completely.

How do I fix this? I'm hoping to keep all of my bookmarks and stuff.

Firefox crashes on startup - this started right after I installed the latest update. It just says that an error occured and that I can try to restart, but then the same thing happens. I have tried all the steps in the crashes article, but nothing seems to work. I can't even start it in safe mode - then it just freezes completely. How do I fix this? I'm hoping to keep all of my bookmarks and stuff.

Chosen solution

Similar crashes are being reported and the fix is installing the latest RoboForm 7.6.2 if in fact you are running RF.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Similar crashes are being reported and the fix is installing the latest RoboForm 7.6.2 if in fact you are running RF.