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Adobe Flash Videos won't play unless I close and restart Firefox

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  • 3 have this problem
  • 8 views
  • Last reply by J-Man

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I'm using the most current versions of Firefox for Windows and the Adobe Flash plug-in. Recently I've discovered that for some reason, embedded videos in blogs, etc. and YouTube videos will not play-- I either get a blank white space where the screen should be, or a black screen with no "play" option. The only way to remedy this is to close and restart Firefox. This happens every day--it's not a random occurrence.

I'm using the most current versions of Firefox for Windows and the Adobe Flash plug-in. Recently I've discovered that for some reason, embedded videos in blogs, etc. and YouTube videos will not play-- I either get a blank white space where the screen should be, or a black screen with no "play" option. The only way to remedy this is to close and restart Firefox. This happens every day--it's not a random occurrence.

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I've tried every possible solution for this problem -- cleared cache, reinstalled Windows, updated Firefox and Flash, even installed the beta 64-bit version of Flash -- NOTHING helps. Since no one seems to have any ideas about this problem, I'm throwing in the towel on Firefox. The problem has never occurred in IE.