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Adobe Flash player (I ran scan & got "You have version 9,0,45,0 installed") works on internet explorer emails, BUT it does not work using firefox keeps giving me a pop up need Flash 9 or higher.

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  • Last reply by foxyshadis

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I have Adobe Flash player 9 or higher (I ran your scan-You have version 9,0,45,0 installed) and it always works with Internet Explorer emails BUT every time I click to open incoming email I get a pop up "need to install flash 9 or higher". What can I do? Can I get rid of it? It only happens in internet mail. Pat

I have Adobe Flash player 9 or higher (I ran your scan-You have version 9,0,45,0 installed) and it always works with Internet Explorer emails BUT every time I click to open incoming email I get a pop up "need to install flash 9 or higher". What can I do? Can I get rid of it? It only happens in internet mail. Pat

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Visit this Adobe page with both browsers to update your Flash version; Firefox uses a different install than IE, so having one doesn't mean you have the other.