Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why since updating my firefox will it not allow me to use my banks varification system

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

welshy
welshy
more options

'when attempting to make a purchase online my bank asks for authorisation this was ok untill i updated my firefox and now it will not work, been intouch with bank and they claim the new firefox is at fault.

'when attempting to make a purchase online my bank asks for authorisation this was ok untill i updated my firefox and now it will not work, been intouch with bank and they claim the new firefox is at fault.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).