Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't remove the fake "your computer is locked up" message, despite following advice.

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

more options

I can't remove the fake "your computer is locked up" message, despite following advice on your and other sites. I even trashed Firefox, downloaded a new one, but on opening it, scam message reappears. I haven't found any solutions in the on-line forums I looked at.

I can't remove the fake "your computer is locked up" message, despite following advice on your and other sites. I even trashed Firefox, downloaded a new one, but on opening it, scam message reappears. I haven't found any solutions in the on-line forums I looked at.

All Replies (1)

more options

You can do a malware scan, just to be sure.

You can check that those pages aren't set as multiple homepages.

You can check the homepage setting in "Settings -> Home".

Firefox supports multiple homepages separated by '|' (pipe) symbols.

Try to start Firefox in Troubleshoot Mode to see if that works.

  • Mac: hold down the Options key while starting Firefox
  • Windows: hold down the Shift key while starting Firefox

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.