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WeTransfer

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  • Last reply by ahinton

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I can no longer use WeTransfer with Firefox although it still works with other browsers.

I can no longer use WeTransfer with Firefox although it still works with other browsers.

Chosen solution

Incompatibility woth Wndows 8 and earlier.

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We are waiting for you to show and tell what your statement means... I can log into my account, but never used it. see screenshot

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The transfer box is greyed out so I cannot select what I want to transfer.

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Reason for issue now identified and so I will use Google Chrome for WeTransfer usage in future.

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
  • press "Command+Shift+R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.

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ahinton said

Reason for issue now identified and so I will use Google Chrome for WeTransfer usage in future.

What's the reason? If you're going Chrome, mark this as resolved and have a nice day.

Modified by jonzn4SUSE

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Chosen Solution

Incompatibility woth Wndows 8 and earlier.

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