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Problem with sign in page on Amazon

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  • Last reply by snoopmojo

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Whenever I go in to sign into Amazon Prime, using Firefox, the sign in page automatically shows my E mail address, my phone no. and my password. I do not have Amazon as a saved log in. I contacted Amazon and they had me log into Amazon on a different browser and this information does not show up on Microsoft Edge, so Amazon said it has something to do with Firefox. Please let me know how I can eliminate this information from showing up automatically on Firefox

Whenever I go in to sign into Amazon Prime, using Firefox, the sign in page automatically shows my E mail address, my phone no. and my password. I do not have Amazon as a saved log in. I contacted Amazon and they had me log into Amazon on a different browser and this information does not show up on Microsoft Edge, so Amazon said it has something to do with Firefox. Please let me know how I can eliminate this information from showing up automatically on Firefox

All Replies (4)

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Email address and phone number might be saved in cache, cookies or local storage, but your password should never be saved there. With that in mind, you could try:

(1) Reload the page bypassing the cache. Either:

  • Shift+click the Reload button on the toolbar
  • Press Ctrl+Shift+R

(2) Clear cookies and local storage just for Amazon:

While you are on the page, click the lock icon in the address bar and look for "Clear cookies and site data..." on the drop-down. After using that, reload bypassing the cache and see what comes back.

If you still see login information, hmm, that would be odd.

Helpful?

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I appreciate the tips you sent and thank you. I had previously tried removing the cache and cookies by hitting the lockbox, then hit remove cache and cookies, but it didn't work. What I don't know how to do is reload by bypassing the cache. Perhaps you could help me with how to do that. Thank you. Deanna

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Hi Deanna, you can use either of the options with the bullets:

jscher2000 - Support Volunteer said

(1) Reload the page bypassing the cache. Either:
  • Shift+click the Reload button on the toolbar
  • Press Ctrl+Shift+R

Helpful?

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Thank you. This was helpful in that it allows me to, by using the info you sent me, to sign in without the unwanted information being shown but unless I use the code you sent it goes right back to showing all the info. However, I tried logging into my account using my husband's computer and thankfully it doesn't show up on his computer in the same browser. Hopefully, it will take care of itself on its own as it apparently shows only on my computer. Thank you again for your help. Just one of those things in life.

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