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Incoming Verizon.net emails through AOL not working after latest Thunderbird update to version 102.6.0

  • 2 replies
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  • Last reply by James

the4carlens
the4carlens
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Last email received on two Verizon.net accounts through AOL came in 20 minutes before the update on 12/14/2022. I'm able to send emails no problem. I logged into the one AOL account directly and plenty of new emails are sitting in the inbox. I even changed the app password in AOL and updated it in Thunderbird but still can't receive, only send. I have tried to manually click on the "Get Messages" button several times but no response on the bottom left where it usually would say something like connected to pop.verizon.net. The blue progress bar on the bottom right goes full and sits there for a minute or two and then goes away. There are no error messages either to be able to troubleshoot. I have not changed any incoming server settings. I still meet minimum requirements with my Windows 7 PC. Any ideas? Is there a way to "roll back" the update to previous version?

Last email received on two Verizon.net accounts through AOL came in 20 minutes before the update on 12/14/2022. I'm able to send emails no problem. I logged into the one AOL account directly and plenty of new emails are sitting in the inbox. I even changed the app password in AOL and updated it in Thunderbird but still can't receive, only send. I have tried to manually click on the "Get Messages" button several times but no response on the bottom left where it usually would say something like connected to pop.verizon.net. The blue progress bar on the bottom right goes full and sits there for a minute or two and then goes away. There are no error messages either to be able to troubleshoot. I have not changed any incoming server settings. I still meet minimum requirements with my Windows 7 PC. Any ideas? Is there a way to "roll back" the update to previous version?

All Replies (2)

gp
gp
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Hello

the4carlens said
I still meet minimum requirements with my Windows 7 PC.

FYI Windows 7 is dead (out of support) in 14 days, so Thunderbird support will probably be removed soon.


the4carlens said
Any ideas?

You can enable Pop3 debugging by going to the config editor (button down the page Settings / General), enter mailnews.pop3.loglevel, replace 'warning' by 'All', click the checkmark to validate, then open Tools / Dev tools / Error console, click the bin to clear, then return to the main Thunderbird screen, click get to try to download messages, then copy / paste here the Error console resulting messages here for interpretation.


the4carlens said
Is there a way to "roll back" the update to previous version?

You can get a previous version from the thunderbird.net site (search for the 'All releases' button), get the previous version, uninstall the current version and install manually the old. Beware that if the upgrade was a big jump, you will get incompatibilites with the profile setup (it was automatically upgraded while the software itself updated). If your previous version was 102.5.2 (just the previous one), it's a small risk. Disable auto updates if you do that (I don't recommand being stuck to an old version, obviously).

James
James
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gp said
Hello

the4carlens said
I still meet minimum requirements with my Windows 7 PC.

FYI Windows 7 is dead (out of support) in 14 days, so Thunderbird support will probably be removed soon.

Windows 7 has been EOL since January 14, 2020 for regular users. I guess you are referring to the last resort he Extended Security Update (ESU) program that is ending January 10, 2023.

There is talk of possibly removing Windows 7 (and 8/8.1) support next year sometime for Firefox so if that happens then the Thunderbird email client may be affected. Bug#1594270

An option then is to consider Linux distro with a lighter desktop (not KDO or Gnome) however those still using 32-bit CPU's will have a harder time.

Modified by James