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Thunderbird is crashing

  • 8 replies
  • 1 has this problem
  • 9 views
  • Last reply by Wayne Mery

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Hi, Thunderbird is shutting down. Window asks for report (screenshot below) --- We're Sorry Thunderbird had a problem and crashed. To help us diagnose and fix the problem, you can send us a crash report" I have submitted several crash reports but window keeps appearing and I cannot open Thunderbird. Thanks! Ann

Hi, Thunderbird is shutting down. Window asks for report (screenshot below) --- ''We're Sorry Thunderbird had a problem and crashed. To help us diagnose and fix the problem, you can send us a crash report" I have submitted several crash reports but window keeps appearing and I cannot open Thunderbird. Thanks! Ann
Attached screenshots

Modified by Wayne Mery

All Replies (8)

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Hi, I just realized that perhaps the issue is that I just downloaded new iOS on my MacBook Air (2020) - Ventura 13.0. Ann

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Your crashing has stopped?

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Hi Wayne, Not yet. I have not found resolution. Ann

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Please copy your crash IDs as text and post them here. See them at Help > Troublehshooting info.

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Hi Wayne, Will do this week. I’m away and don’t have access right now. Thanks! Happy New Year. Ann

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Hi Wayne, I pasted in but it said too many characters and would not send. I tried to attach a doc with text but it only took links. Is there another way to get it to you? Am I doing something wrong? Thanks. Ann

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Hi Wayne, I got the crash text but when I pasted it in I got error message saying too many characters., I tried to put in word doc but could not find way to attach - only found options to attach links and images. How can I get this to you? Thanks.' Ann

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ann18,

If you still crash, please post a new support topic using https://support.mozilla.org/en-US/questions/new/thunderbird

Thanks