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Mozilla Maintenance Service

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by Mike Kaply

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Has anything changed in Mozilla Maintenance Service in regards to security required for the logged on user in order for Mozilla updates to be installed? We do not allow our users local admin rights, but instead they have an application where they can request admin rights when needed, and with the release of Firefox 89, we are seeing peoples Mozilla products disappear. In the logs it looks like an update is being made, and once the old version has been deleted, the new version fails to install.

Has anything changed in Mozilla Maintenance Service in regards to security required for the logged on user in order for Mozilla updates to be installed? We do not allow our users local admin rights, but instead they have an application where they can request admin rights when needed, and with the release of Firefox 89, we are seeing peoples Mozilla products disappear. In the logs it looks like an update is being made, and once the old version has been deleted, the new version fails to install.

Chosen solution

Thanks everyone for the replies. We were able to get our problem solved. It was another application that was effecting user security rights.

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All Replies (5)

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Are there any specific errors in the logs?

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'Makes no difference which version is run, same error.'

Mozilla Firefox Installation Started: 2021-06-07 17:46:38



Installation Details


 Install Dir: C:\Program Files\Mozilla Firefox
 Locale     : en-US
 App Version: 87.0
 GRE Version: 87.0
 OS Name    : Windows 10
 Target CPU : x64

Installing Main Files



DLL Registration


 ** ERROR Registering: C:\Program Files\Mozilla Firefox\AccessibleMarshal.dll **
 ** ERROR Registering: C:\Program Files\Mozilla Firefox\AccessibleHandler.dll **

Adding Registry Entries


 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox\87.0 (x64 en-US)\Main | Install Directory | C:\Program Files\Mozilla Firefox
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox\87.0 (x64 en-US)\Main | PathToExe | C:\Program Files\Mozilla Firefox\firefox.exe
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox\87.0 (x64 en-US)\Uninstall | Description | Mozilla Firefox 87.0 (x64 en-US)
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox\87.0 (x64 en-US) |  | 87.0 (x64 en-US)
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox 87.0\bin | PathToExe | C:\Program Files\Mozilla Firefox\firefox.exe
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox 87.0\extensions | Components | C:\Program Files\Mozilla Firefox\components
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox 87.0\extensions | Plugins | C:\Program Files\Mozilla Firefox\plugins
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox 87.0 | GeckoVer | 87.0
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox |  | 87.0
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox | CurrentVersion | 87.0 (x64 en-US)
 Added Registry String: HKLM | Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 87.0 (x64 en-US) | Comments | Mozilla Firefox 87.0 (x64 en-US)
 Added Registry String: HKLM | Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 87.0 (x64 en-US) | DisplayIcon | C:\Program Files\Mozilla Firefox\firefox.exe,0
 Added Registry String: HKLM | Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 87.0 (x64 en-US) | DisplayName | Mozilla Firefox 87.0 (x64 en-US)
 Added Registry String: HKLM | Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 87.0 (x64 en-US) | DisplayVersion | 87.0
 Added Registry String: HKLM | Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 87.0 (x64 en-US) | HelpLink | https://support.mozilla.org
 Added Registry String: HKLM | Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 87.0 (x64 en-US) | InstallLocation | C:\Program Files\Mozilla Firefox
 Added Registry String: HKLM | Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 87.0 (x64 en-US) | Publisher | Mozilla
 Added Registry String: HKLM | Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 87.0 (x64 en-US) | UninstallString | "C:\Program Files\Mozilla Firefox\uninstall\helper.exe"
 Added Registry String: HKLM | Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 87.0 (x64 en-US) | URLUpdateInfo | https://www.mozilla.org/firefox/87.0/releasenotes
 Added Registry String: HKLM | Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 87.0 (x64 en-US) | URLInfoAbout | https://www.mozilla.org
 Added Registry DWord: HKLM | Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 87.0 (x64 en-US) | NoModify | 1
 Added Registry DWord: HKLM | Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 87.0 (x64 en-US) | NoRepair | 1
 Added Registry DWord: HKLM | Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 87.0 (x64 en-US) | EstimatedSize | 0
 Added Registry String: HKLM | Software\Microsoft\Windows\CurrentVersion\App Paths\firefox.exe |  | C:\Program Files\Mozilla Firefox\firefox.exe
 Added Registry String: HKLM | Software\Microsoft\Windows\CurrentVersion\App Paths\firefox.exe | Path | C:\Program Files\Mozilla Firefox
 Added Registry Key: HKLM | Software\Microsoft\MediaPlayer\ShimInclusionList\false
 Added Registry Key: HKLM | Software\Microsoft\MediaPlayer\ShimInclusionList\plugin-container.exe

Setting Permitted LSP Categories


 Permitted LSP Categories: 0x00000000

Adding Shortcuts


 Added Shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Firefox.lnk
 Added Shortcut: C:\Users\Public\Desktop\Firefox.lnk

Mozilla Firefox Installation Finished: 2021-06-07 17:46:38

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If you file a bug in Toolkit::Application update, here, it will be easier to get the Firefox Application Update team involved, who are probably best equipped to help you with this.

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Chosen Solution

Thanks everyone for the replies. We were able to get our problem solved. It was another application that was effecting user security rights.

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So glad to hear.