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Cannot receive messages nor save sent messages when using ESET NOD32

  • 4 replies
  • 1 has this problem
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  • Last reply by evnorm

evnorm
evnorm
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Since Thunderbird was updated, I stopped receiving messages on the program and cannot save sent messages to "sent messages" folder. I have tried rebooting the computer and restarting Thunderbird. Can only get email by going to the gmail.com website. Much prefer to use T-bird. Help me, please.

Since Thunderbird was updated, I stopped receiving messages on the program and cannot save sent messages to "sent messages" folder. I have tried rebooting the computer and restarting Thunderbird. Can only get email by going to the gmail.com website. Much prefer to use T-bird. Help me, please.

Modified by Wayne Mery

All Replies (4)

Wayne Mery
Wayne Mery
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Are you using ESET security/AV ?

evnorm
evnorm Question owner
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Yes. Have been using ESET for more than two years and Thunderbird for more than ten years.

Wayne Mery
Wayne Mery
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According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

evnorm
evnorm Question owner
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Thanks for your help. Link solved problem.