Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread bug: messages that shouldn't go together are in the same thread

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

more options

I've been experiencing this very annoying bug for a while now. Messages that shouldn't be sorted together end up in the same thread, even though they don't have the same subject nor the same recipients at all. I get this a lot and I don't know why. Sometimes it gets hard find a message because it's hidden in thread that it doesn't belong to.

See the attached image as an example: messages with 4 different subjects are sorted in the same thread.

I have found no information whatsoever on this bug so far. I just upgraded to TB 78.2.1 but the bug's still here.

I've been experiencing this very annoying bug for a while now. Messages that shouldn't be sorted together end up in the same thread, even though they don't have the same subject nor the same recipients at all. I get this a lot and I don't know why. Sometimes it gets hard find a message because it's hidden in thread that it doesn't belong to. See the attached image as an example: messages with 4 different subjects are sorted in the same thread. I have found no information whatsoever on this bug so far. I just upgraded to TB 78.2.1 but the bug's still here.
Attached screenshots

All Replies (2)

more options

I disabled mail.correct_threading in config and it seems to work better.

more options

It could also be caused by a corrupted index. Have you tried right-clicking the folder, Properties, Repair Folder?