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Printing issue firefox on windows 10

  • 2 replies
  • 1 has this problem
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  • Last reply by lougonza

lougonza
lougonza
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I just purchased a HP Envy Laptop with Windows 10 and can't print documents from the Web. I can print using Chrome and from my computer programs.

I also have a laptop with Windows 7 and have no problems printing documents from the Web with Firefox.

Since Firefox is my preferred browser and Envy Windows 10 is my preferred PC, I would like to be able to print from the Web and needed.

Thank you in advanced for you help.

I just purchased a HP Envy Laptop with Windows 10 and can't print documents from the Web. I can print using Chrome and from my computer programs. I also have a laptop with Windows 7 and have no problems printing documents from the Web with Firefox. Since Firefox is my preferred browser and Envy Windows 10 is my preferred PC, I would like to be able to print from the Web and needed. Thank you in advanced for you help.

Chosen solution

Thank you for your response. When I try to print, the dialog box shows: - Microsoft XPS Document Writer - One Note for Windows 10 - Officejet 6700 (That is my printer at another city and state).

- The HP Officejet Pro 8720 does not show.

I then select Find Printer and asks me to enter a printer in the network. Nothing shows there.

I can print from Excel, Word, etc. as well as from the Web with Google Chrome.

Just figured out the problem. It was mine. All I had to do was scroll right to see other printers to select including the HP 8720. DUMB.

Thank You LouG

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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi lougonza, what happens when you try to print from Firefox? Is there a specific error message? Or none of your printers are visible in the Print dialog? Or...?

lougonza
lougonza Question owner
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Chosen Solution

Thank you for your response. When I try to print, the dialog box shows: - Microsoft XPS Document Writer - One Note for Windows 10 - Officejet 6700 (That is my printer at another city and state).

- The HP Officejet Pro 8720 does not show.

I then select Find Printer and asks me to enter a printer in the network. Nothing shows there.

I can print from Excel, Word, etc. as well as from the Web with Google Chrome.

Just figured out the problem. It was mine. All I had to do was scroll right to see other printers to select including the HP 8720. DUMB.

Thank You LouG

Modified by lougonza