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Problem signing in

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  • Last reply by Eve

alextonne
alextonne
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I recently purchased a new iPhone and re-downloaded Firefox. I'm trying to re-sign into my account, but it's asking for my authenticator code, which I don't have, and was attached to the old iPhone, which I also don't have. I notice that I can use a recovery key that's 10 digits, but I don't have that either. What are my options?

I recently purchased a new iPhone and re-downloaded Firefox. I'm trying to re-sign into my account, but it's asking for my authenticator code, which I don't have, and was attached to the old iPhone, which I also don't have. I notice that I can use a recovery key that's 10 digits, but I don't have that either. What are my options?

All Replies (1)

Eve
Eve
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Unfortunately, having lost access to the authenticator and the recovery codes, you'll have to resort to making a new sign up.

See this article: https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication#w_i-lost-my-two-step-authentication-device-canaot-find-recovery-codes-and-donaot-have-a-logged-in-device