Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't let me sign in to BofA, Chrome does.

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by WaltJay

more options

When I try to sign into my account using Firefox, the website does not recognize me. When I sign in using the same information using Chrome, the website allows me access.

When I try to sign into my account using Firefox, the website does not recognize me. When I sign in using the same information using Chrome, the website allows me access.

All Replies (2)

more options

What does the error screenshot show?

more options

Forgot ID/Passcode We value your security and privacy. For your protection, please provide the following information to verify your identity. Card or Account Number (Last 6 digits) Enter last 6 digits of your Card or Account Number

Social Security Number (SSN) or Tax ID Number (TIN) Enter your Social Security Number or Tax ID Number

To view your Online ID or create a new Passcode, we need your SSN or TIN for identification. Don't have an SSN or TIN?